e-Factor

Chocolate Lounge

Whilst Louise had good management knowledge and business skills, she knew that starting her own business would be a big undertaking. Louise, who had worked as assistant manager and manager at high street chocolate giant Thorntons, approached e-factor seeking help with starting her own gourmet chocolate and coffee shop in Grimsby. Having made an appointment with an e-factor business adviser, Louise discussed her vision for the business but also highlighted where she felt she needed support.

With the specialist help of the e-factor team, Louise was assisted through the process of recruiting and managing staff whilst meeting the necessary legal obligations and employment practices. Furthermore, Louise was able benefit from the expertise of an e-factor financial adviser who was able to offer practical advice with bookkeeping, managing the businesses cash flow and setting up a payroll system.

Feeling more confident about her finances, Louise enrolled on an e-factor marketing course which gave her a fresh perspective as to some of the ways she could target potential customers and set herself apart from the competition. Since first visiting e-factor, Louise has taken advantage of advertising her business in a variety of local magazines and continues to attract chocolate lovers from across the area. With the well rounded support of the e-factor team, Louise has enhanced the service and experience offered by The Chocolate Lounge to all of its customers.

"The e-factor team where very friendly, approachable and supportive. They offered exactly the right support for me and my business. I would highly recommend anyone who is thinking of starting their own business or looking for business support to see what e-factor can do for them." Louise Rendall