Natalie Cresswell Operations Manager
The purpose of my role is to ensure that the experience of being part of the e-factor family is as professional and pleasurable as possible.
This starts by processing all new tenancy agreements, and ensuring that the processes are in place to ensure rental payments are made in accordance with the lease. I am the first port of contact for tenants should they have any questions or concerns regarding their accommodation or the services provided by the site.
As part of our commitment to provide excellent customer services, it is my job to respond quickly to and get any issues rectified as quickly and as hassle free as possible.
I also carry out regular site visits and where possible chat with our tenants to ensure the quality of the site and the services are maintained and developed.
As I am the queen of process, I am also responsible for developing and managing effective internal processes and systems to ensure all e-factor services are run efficiently.
In order for e-factor to continue to operate in accordance with the ever changing business needs and requirements I spend time looking at the processes we already have in place and work to find better solutions and systems to ensure we are on top of our game.
I also provide a PA service to the MD, and maintain company policies ensuring they are up to date and fulfil our legal requirements.